問題支援 | SUPPORT

中文

本網站顯示的計價貨幣為美元,部分國家支付方式不支持直接用美金結算,系統會根據最新匯率換算成人民幣的價格;實物類產品在結算時,需要額外支付運費,考慮到優惠政策,系統會收取訂單中最重產品的單壹運費。

如果您處於非中國大陸的網絡下,是無法使用支付寶完成支付的,建議您可以使用其他的支付方式(如微信支付、微信綁定的信用卡或Paypal等);如果依然無法支付請隔日再試,或點擊下方聯絡按鈕與我們取得聯系!

如果您用於打開PDF文件的設備上沒有安裝PDF閱讀器,系統會有此類提示,請在您的設備上安裝PDF閱讀器後再次打開文件。

PDF與EPUB均為國際通用電子書檔案格式,市面上有許多閱讀應用程序 APP 支援閱讀, 您可透過智能手機或電腦下載相應APP(以PDF格式為例:手機或電腦搜索PDF閱讀器即可選擇壹款適合您的閱讀器用於打開PDF文件。)

密碼包含了下載鏈接的密碼和打開PDF文件時的密碼,具體請仔細閱讀郵件原文。

通常發貨時間在24小時內,系統會根據您下訂單時所填寫的電子郵箱進行發貨;您可根據電子郵件中的鏈接下載文件,由於本網站隱私權與服務政策的約定,請您務必在7日內完成下載,逾期鏈接失效,不額外再次發送郵件。因電子類產品的特殊性,如果錯誤的填寫了電子郵箱,將導致您無法收貨,並且系統不支持退貨,請您理解!如遇網絡問題,造成下載失敗,請聯絡客服。

由於全球各地區網絡差異,當您無法成功下載時,可以直接回復系統給您發送的郵件或點擊下方的”聯絡我們”按鈕,客服會為您處理。

G級:所有人都可以觀看,幾乎沒有裸露的內容;PG級:年滿18周歲以上觀看,含有裸體的內容,不含有裸露的性器官;R級:年滿18周歲以上觀看,含有裸體的內容和性器官。

本網站商店為無人自助式購物,商品詳情中對每件商品的信息都有說明,可以付款的都有庫存。其中電子類商品,由於商品的特殊性,不支持退款;實物類商品非質量問題,也不支持退款,請您知悉;如實物類商品因受到貨物時發現破損,應當及時尋求快遞方賠償,並通過頁面最下方聯絡按鈕或與電子郵箱12muchum@gmail.com在商品簽收日24小時內取得聯系。

畫廊商品分為現貨與期貨兩種,現貨類商品自付款完成後7個工作日內完成發貨;由於本網站畫廊內商品制作的標準較高,期貨類商品通常在15個工作日內完成發貨,商品詳情也有特殊說明的以詳情頁說明為準。

本網站畫廊內商品均有藝術家本人簽名、版本號與日期,其余實物類商品通常不含有藝術家本人簽名,具體以商品的詳情頁說明為準。

作品采用符合ISO9706博物館收藏認證標準的收藏級材質進行制作,輸出與裝裱,均由經過國際FINE ART TRADE GUILD(英國藝術貿易公會)旗下Artsure、英國INNOVA認證的專業工作室完成,商品詳情頁另有說明的以詳情頁說明為準。

English

The currency shown on this website is USD. Some countries do not support direct settlement in USD. The system will convert the price into RMB according to the latest exchange rate. Physical products need to pay extra freight when settled. Considering the preferential policies, the system will charge a single freight for the heaviest products in the order.

If your network is not in mainland China, alipay payment is not supported. It is suggested that you can use other payment methods (such as WeChat payment, credit card or Paypal). If you still cannot complete the payment, please try again next day, or click the contact button below to get in touch with us!

If a PDF reader is not installed on the device you use to open the PDF file, you will be prompted to open the file again after installing the PDF reader on your device.

PDF and EPUB are both in the format of international e-book file. There are many reading applications on the market that support reading. You can download the corresponding APP with a smartphone or computer (take PDF format as an example: search PDF readers on a mobile phone or computer to select a suitable reader to open PDF files.)

Due to global network differences, when you cannot download successfully, you can directly reply to the email sent to you by the system or click the “Contact Us” button at the bottom of the page. Customer service will help.

The password contains the password for downloading link and opening the PDF file. Please read the original email carefully.

Usually the delivery is made within 24 hours to the email address you filled in when you place the order; You can download the file according on the link in the email. Due to the agreement of the privacy right and service policy of this website, you must download the file within 7 days. If the link is overdue, no additional email will be sent. Because of the particularity of electronic products, if you fill in the wrong email address, you will not be able to receive the goods, and the return of goods is not accepted, hope you can understand! If you encounter network problems and the download fails, please contact us.

The shop of this website is self-service shopping, the information of each product is explained in the product details, and all the items that can be paid are in stock. The refund of electronic goods is not accepted due to the particularity of the products; If there is no quality problem with physical goods, refund is not supported. Please be noted. If the physical goods are found damaged when receiving the goods, please seek compensation from the express delivery company in time, and contact through the contact button at the bottom of the page or email 12muchum@gmail.com within 24 hours of receipt.

Gallery goods are divided into prompt goods and futures, and the delivery of prompt goods shall be made within 7 working days after payment; Due to the high standard of products in the gallery on this website, the delivery of futures is usually made within 15 working days. If there are any special instructions on the product details page, the instructions on the details page shall prevail.

All the products in the gallery of this website are born with artist’s signature, version number and date. Other physical products usually do not contain the artist’s signature. Please refer to the instructions on the details page of the product for details.

The work is made from the collection-grade material in conformity with ISO9706 museum collection certification standards. The output and mounting are completed by professional studios accredited by Artsure and INNOVA of the international FINE ART TRADE GUILD. If there is any other explanation on the product page, the explanation shall prevail.

G rating: available to all, with almost no nudity; PG rating: over 18 years of age, contains nudity, no sexual organs; R rating: over 18 years of age, contains nude material and sexual organs.